Questions we get asked
The honest answers on pricing, timings, warranty, and what happens to your data.
How much will my repair cost?
It depends on the device, the part and the fault, so we will not guess at it here. Bring it in or send us the details and you will get a real figure before any work starts. The diagnosis is free either way.
Do I need an appointment?
No. Walk in whenever we are open and we will take a look while you wait.
How long does a repair take?
Most are finished the same day, and many within the hour. Board-level work, water damage and data recovery take longer because they are done carefully rather than quickly. We will tell you which yours is when we diagnose it.
What if you cannot fix it?
Then you pay nothing for the diagnosis and you take the device away. We would rather tell you a repair is not worth the money than take it anyway.
Will I lose my data?
We do not wipe devices as part of a repair, but no repair is risk-free, particularly after liquid damage or a storage fault. Back up before you bring it in wherever the fault allows it.
Do you need my passcode?
Only for repairs that cannot be tested without it, and only to test the work. We do not open your photos, messages or accounts, and the passcode is deleted from our records when the job closes.
What warranty do I get?
Selected repairs are covered for 365 days. If the same fault comes back within that period, so can you. Ask us whether your specific repair qualifies when you book.
Do you use genuine parts?
We use quality parts and we will tell you exactly what is going into your device before we fit it. We do not fit the cheapest component we can find, because it costs you more in the long run.
Can you repair water damage?
Often, yes. The sooner you bring it in, the better. Do not try to charge or dry it with heat. Bring it in and we will assess it honestly, including telling you if it is beyond saving.
Do you buy devices?
Yes, working and broken. See sell or trade in for how it works and what affects the price.
Do you sell phones?
Yes. We sell refurbished devices tested in our own workshop and covered by a warranty. See refurbished devices.
Do you handle business accounts?
Yes. We work with local businesses on monthly retainers and annual contracts. See business accounts.
Where are you and when are you open?
Camberley at 22 Princess Way, GU15 3SP, and Basingstoke at 25 Wote St, RG21 7NE. Monday to Saturday 9:00am to 6:00pm, and Sunday 10:00am to 4:30pm.
Still not answered?
Ask us directly. We would rather explain it than have you guess.