Device repair and support for local businesses
When a work phone or laptop goes down, someone stops working. We keep Surrey and Hampshire businesses running, with an account, agreed pricing and one number to call.
Downtime costs more than the repair
A cracked screen on a personal phone is an inconvenience. On a work device it is a day of lost output, a missed call from a customer, or an engineer sitting in a van unable to file a job. Consumer repair shops treat both the same way. We do not.
We have run repairs from Princess Way since 2012 and we have handled business devices for most of that time. This page is simply us being clearer about it.
Two ways to work with us
Both are set up around your fleet: how many devices you run, what they are, and how fast you need them back. Nothing is off-the-shelf, so tell us the shape of it and we will quote properly.
Flexible
Monthly support retainer
A fixed monthly fee covering an agreed level of repair and support. Best if devices break steadily and you would rather budget than be surprised.
- Agreed monthly fee, no per-job haggling
- Priority over walk-in work
- One point of contact for every device
- Monthly summary of what was repaired
- Roll on month to month
Committed
Annual contract
A twelve-month agreement with turnaround times written into it. Best if devices are business-critical and you need certainty rather than best efforts.
- Turnaround times agreed and documented
- Loan devices available by arrangement
- Collection and return between our shops and your site
- Consolidated invoicing on your terms
- Reviewed annually as your fleet changes
Pricing depends on fleet size and device mix. We will not quote a number before we understand what you run.
How an account works
We look at what you run
Tell us about your fleet: how many devices, what they are, and what usually goes wrong. A short call is normally enough.
We put terms in writing
Pricing, turnaround, collection, invoicing. You see it all before anything is agreed.
You get one number to call
No going through the queue. Devices come to us, or we collect, depending on what we agreed.
You get a record of everything
Every device, every repair, every invoice, so it stands up to your finance team and your auditor.
The same 66 repairs, on your fleet
Screens, batteries, charging ports, cameras, audio, water damage, board-level work, data recovery and software, across phones, tablets, laptops and desktops. Twelve categories, sixty-six individual repairs, all handled in-house rather than sent away.
Every job is covered by our standard warranty and our data policy: we access only what is needed to test the repair, and nothing else.
Tell us about your fleet
Fill this in and we will come back to you with a proposal. No obligation, and we will tell you honestly if an account would not save you anything.
Prefer to just talk it through?
Call the Camberley shop and ask for the business account. Five minutes on the phone is usually quicker than a form.