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Privacy Policy

This policy explains what personal information iBrokeMyGadget collects, why we collect it, and what you can do about it. It covers both our shop on Princess Way and this website.

1. Who we are

iBrokeMyGadget is a trading name of Zahi Ltd, a company registered in England and Wales under company number 15053100. Our registered address is 22 Princess Way, Camberley, Surrey GU15 3SP.

For the purposes of UK data protection law we are the “data controller” of the information described below. That means we are responsible for deciding how it is used and for keeping it safe.

We are registered with the Information Commissioner’s Office under registration number ZB731475.

If you have any question about this policy or about your information, contact us:

2. Information we collect

When you bring a device to the shop

  • Your name, phone number, and email address so we can contact you about the job.
  • Details of the device: make, model, serial or IMEI number, and the fault you have described.
  • Your device passcode or unlock pattern, where you choose to give it to us so we can test the repair.
  • A record of the work carried out, the parts fitted, the price, and the warranty period.
  • Payment details. We do not store your full card number.

When you use this website

  • Anything you type into a contact or quote form, normally your name, contact details, and a description of the problem.
  • Technical information collected automatically: IP address, browser type, device type, the pages you viewed, and how long you spent on them.
  • The website that referred you, or the search terms you used to find us.
  • Which buttons you clicked, for example Call, Get Directions, or Message Us.
  • Cookie and tracking data, described in section 7.

When you contact us another way

  • Messages you send us by phone, email, WhatsApp, or social media, and our replies.
  • Reviews you choose to leave publicly. Those are held by the platform you post them on, not by us.

CCTV

Our shop is fitted with CCTV for the safety of customers, staff, and property. Recordings are kept for 30 days and then automatically overwritten. Footage is only reviewed after an incident, and only shared with the police or an insurer where there is a lawful reason to do so.

3. The data on your device

This is the part most customers care about, so we want to be plain about it.

  • We recommend you back up your device and remove or disable any screen lock before handing it over, wherever the fault allows it.
  • Some repairs can only be tested properly on an unlocked device. Where we ask for a passcode, it is used solely for testing the work and is deleted from our records when the job is closed.
  • We do not open, read, copy, or transfer your photos, messages, files, or accounts. Our technicians only access the functions needed to confirm the repair works.
  • We cannot guarantee the data on a device will survive a repair, particularly after liquid damage or a failed storage component. Repairs are carried out on the understanding that you are responsible for your own backup.
  • If a device is beyond repair and you ask us to dispose of it, storage is wiped or physically destroyed before recycling.
  • If we find content on a device that we are legally required to report, we will report it. This is the only circumstance in which we would examine files.

4. Why we use your information, and our lawful basis

  • Providing the service. To carry out the repair you have asked for, contact you about it, take payment, and honour the warranty. Lawful basis: performance of a contract.
  • Records and warranty. To keep a record of past jobs so we can handle warranty claims and answer questions later. Lawful basis: legitimate interests, and legal obligation where tax law requires it.
  • Answering enquiries. To reply to enquiries and quote requests. Lawful basis: legitimate interests, or performance of a contract where a job follows.
  • Marketing. To send offers or updates by email or text, but only where you have asked us to. You can stop this at any time. Lawful basis: consent.
  • Site analytics and advertising. To understand how the site is used and how well our advertising works. Lawful basis: consent, given through the cookie banner.
  • Legal and financial. To meet accounting, tax, and consumer law requirements, and to protect against fraud. Lawful basis: legal obligation and legitimate interests.

5. Who we share it with

We do not sell your information, and we do not share it for anyone else’s marketing. We do share it with a small number of suppliers who help us run the business:

  • Beebll for hosting this website.
  • info@ibrokemygadget.co.uk for sending email and storing enquiry records.
  • Google, for site analytics and advertising measurement.
  • Meta, where you have consented to advertising cookies.
  • Couriers or specialist workshops, where a repair needs a part or capability we do not hold in the shop. Only the details needed for that job are passed on.
  • Our accountant, insurer, or legal advisers where necessary.
  • The police or another authority, where we are legally required to disclose.

6. Where your information is held

Our records are held in the UK and the European Economic Area wherever possible. Some of our suppliers, including Google and Meta, process data outside the UK. Where that happens, the transfer is covered by the UK Government’s adequacy regulations or by the International Data Transfer Agreement, so your information keeps the same level of protection.

7. Cookies and tracking

A cookie is a small file a website stores on your device. We use them in three ways:

  • Essential. Needed for the site to work: page loading, form submission, and remembering your cookie choice. These cannot be switched off.
  • Analytics: They tell us which pages are read and which are ignored. Set only if you accept.
  • Advertising: They tell us whether an advert led to an enquiry, and let us show our ads to people who have visited before. Set only if you accept.

The specific tools we use

  • Google Analytics (GA4): To understand website traffic and how visitors move through the site.
  • Google Tag Manager: To manage the tracking scripts running on the site.
  • Google Ads Conversion Tracking: To measure whether our advertising is producing enquiries.
  • Google Ads Remarketing: To show relevant ads to people who have previously visited this website, across Google’s advertising network.
  • Meta advertising tags: Where you have consented to advertising cookies.

Enhanced Conversions

Where applicable, these tools use hashed contact information, such as an email address or phone number, to match advertising conversions in a privacy-safe way, using Google’s Enhanced Conversions feature. The information is hashed before it is sent to Google, and it is not returned to us in a form that identifies anyone.

You can read how Google uses data from sites that use its services at policies.google.com/privacy.

You can change or withdraw your cookie choice at any time through the cookie settings link in the footer, or by clearing cookies in your browser. Blocking analytics and advertising cookies will not affect how the site works.

8. How long we keep it

  • Job records. Repair records and invoices: 6 years, to meet HMRC requirements and cover the warranty period.
  • Device passcodes: Deleted when the job is closed.
  • Enquiries that did not become a job: 2 years from your last contact with us, unless a job follows.
  • Marketing consent: Until you unsubscribe, and for a short period afterwards so we can honour the request.
  • CCTV: 30 days.
  • Website analytics: As set by the retention periods of Google Analytics.

9. Your rights

Under UK data protection law you have the right to:

  • Ask for a copy of the information we hold about you.
  • Have inaccurate information corrected.
  • Ask us to delete information, where we have no continuing reason to keep it.
  • Ask us to restrict how we use it while a query is resolved.
  • Object to us using it on the basis of legitimate interests.
  • Ask us to transfer it to you or another provider in a portable format.
  • Withdraw consent at any time, where consent is what we relied on.

To use any of these rights, email info@ibrokemygadget.co.uk or write to us at the shop. We will respond within one month. There is no charge, and we may ask for proof of identity before releasing information.

10. Marketing messages

We only send marketing emails or texts where you have agreed to receive them. Every message includes an unsubscribe link, and you can also ask us in the shop or by phone. Unsubscribing has no effect on your warranty or on any repair in progress.

11. Keeping information secure

We restrict access to customer records to the people who need it, protect our systems with passwords and up-to-date software, and keep paper job sheets out of public view. No system is completely secure, but if a breach ever put your rights at risk we would tell both you and the Information Commissioner’s Office as the law requires.

12. Children

We do not knowingly collect information from children under 13. Where a device belongs to a child, we deal with a parent or guardian.

13. Complaints

If you are unhappy with how we have handled your information, please tell us first. Most things are quickest to fix directly. You also have the right to complain to the Information Commissioner’s Office:

  • ico.org.uk
  • 0303 123 1113
  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

14. Changes to this policy

We update this policy when what we do changes. The date at the top shows the current version. Where a change materially affects you, we will make it obvious rather than quietly editing the page.

iBrokeMyGadget is an independent repair provider. We are not affiliated with, authorised by, or endorsed by Apple Inc., Samsung, Google, Huawei, or any other device manufacturer. All trademarks are the property of their respective owners.

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